Copy of Shipping Policy

LuxePalace Shipping Policy

Last Updated: 31/01/2025

At LuxePalace, we are committed to providing a seamless and efficient shopping experience. As a UK-based online retailer, we partner with trusted UK suppliers and manufacturers to ensure high-quality products and timely deliveries. Please review our shipping policy below for details on processing times, delivery options, and other important information.

1. Shipping Locations

LuxePalace currently ships within the UK only. We do not offer international shipping at this time.

2. Order Processing & Dispatch

  • All orders are processed within 1-3 business days.
  • Once processed, orders are shipped directly from our UK-based suppliers and manufacturers.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

3. Delivery Timeframes

Delivery times may vary depending on the product and supplier, but standard estimates are:

  • Standard Delivery: 5-10 business days
  • Express Delivery (if available): 2-5 business days

Certain made-to-order or bespoke items may have longer lead times, which will be clearly stated on the product page.

4. Shipping Costs

  • Standard delivery is free for most UK locations.
  • Additional charges may apply for deliveries to remote areas or for large/heavy items.
  • Any applicable shipping fees will be displayed at checkout.

5. Delivery Arrangements

  • The shipping provider will typically contact the recipient to schedule delivery for larger furniture items.
  • If you are unavailable at the scheduled delivery time, you may be responsible for re-delivery fees.
  • You can authorize delivery to a neighbor or request the parcel be left in a safe place by providing written consent via email or customer support.

6. Order Tracking

  • Tracking details will be provided via email once your order is dispatched.
  • You can track your shipment using the link provided in the email.

7. Damaged or Missing Items

  • Upon delivery, please inspect your items carefully.
  • If the packaging is damaged, note this on the delivery confirmation and contact us immediately.
  • If any items are missing or incorrect, report the issue within 48 hours of delivery so we can assist you.

8. Delayed or Failed Deliveries

  • LuxePalace is not responsible for delays caused by couriers, unforeseen circumstances, or incorrect shipping details provided by the customer.
  • If an order is returned due to a failed delivery attempt, re-delivery charges may apply.

9. Changes to Orders & Address Updates

  • Once an order has been processed, we cannot guarantee changes to the delivery address.
  • If you need to update your address, please contact our customer service team as soon as possible.

10. Contact Us

For any shipping related inquiries, please reach out to our UK-based customer service team:
📧 Email: info@luxepalace.co.uk
📞 Phone: 03305200725

We appreciate your trust in LuxePalace and look forward to delivering luxury to your doorstep!