FAQ's

Frequently Asked Questions (FAQ’s)

Welcome to the LUXE PALACE UK FAQ’s page. Here you’ll find answers to our most commonly asked questions about shipping, returns, payments, and more.

1. Do you ship internationally?

Currently, we only ship within the United Kingdom. For international shipping inquiries, please contact our support team via info@luxepalace.co.uk or 0330 520 0725.
All shipping information is clearly outlined in our Shipping Policy.

2. What is your return and refund policy?

We provide a hassle-free return policy in compliance with the UK Consumer Rights Act 2015:

  • Returns must be requested within 14 days of delivery.
  • Items must be unused and in their original packaging with all tags intact.
  • Refunds will be processed to your original payment method within 14 business days of receiving the returned item.

For more details, please see our Returns & Exchanges Policy.

3. How can I contact customer support?

You can reach us via:

  • Phone: 0330 520 0725
  • Email: info@luxepalace.co.uk
  • Live Chat & Contact Form: Available on our website during support hours

We typically respond within 24-48 hours.

4. What is your typical dispatch time?

Orders are usually dispatched within 48 hours of payment confirmation. Custom or personalized items may take additional time.

5. How long will delivery take?

Standard delivery within the UK typically takes 2–5 working days (Monday–Friday). Customized items may require extra processing time.

6. How much does delivery cost?

  • Orders over £500: Free delivery
  • Orders under £500: £20 delivery charge

All delivery fees are clearly displayed at checkout.

7. Which payment methods do you accept?

We accept a variety of secure payment options, including:

Credit & Debit Cards: Visa, Mastercard, American Express

  • PayPal
  • Shop Pay
  • Google Pay
  • UnionPay
  • Discover
  • Diners Club

All transactions are processed through trusted and secure payment gateways.

8. Is an account required to make purchases?

No. You can checkout as a guest without creating an account.

9. Is it safe to provide my payment information?

Yes. We use industry-standard encryption and top-tier payment gateways to secure your payment information.

10. Can I exchange or return an item?

Exchanges are allowed under the same conditions as returns:

  • Purchased from our online store
  • Unused and in original packaging
  • Request made within 14 days of delivery

Submit your exchange request via our Contact Us form. Our support team will respond promptly.

11. What if I have issues placing an order?

Contact our support team at 0330 520 0725 or info@luxepalace.co.uk. We’ll guide you through the process.

12. Are my personal details safe?

Absolutely. We prioritize your privacy and comply with UK GDPR regulations to protect your personal information.