Privacy Policy

Privacy Policy
(Effective Date: [1--9-2025])

At LUXE PALACE, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (luxepalace.co.uk) or make a purchase from us. Our practices fully comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Processed securely by trusted third-party payment providers. We do not store your full card details.
  • Order Information: Items purchased, order history, and transaction details.
  • Usage Data: IP address, browser type, device information, and pages visited (for analytics and site improvement).
  • Cookies: To enhance your browsing experience and remember your preferences.

2. How We Use Your Information

  • We use your information to:
  • Process and deliver your orders.
  • Provide customer service and support.
  • Communicate with you regarding your order, promotions, or updates (you may opt out anytime).
  • Improve our website, services, and security.
  • Comply with legal and regulatory obligations.

3. Data Sharing

We never sell your personal information. We may share data only with:

  • Trusted service providers (such as payment processors, delivery couriers, and IT support) to complete your transactions.
  • Legal authorities, if required by law.

4. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Cookies & Tracking

Our website uses cookies to:

  • Remember your preferences and improve user experience.
  • Track website performance and analytics.
  • Support secure checkout.

You can disable cookies via your browser settings, but some website features may not work properly.

6. Your Rights (GDPR)

As a UK/EU resident, you have the right to:

  • Access the data we hold about you.
  • Request correction or deletion of your data.
  • Restrict or object to data processing.
  • Withdraw consent at any time.
  • Request a copy of your data (data portability).

To exercise your rights, contact us at info@luxepalace.co.uk.

7. Security of Your Data

We use SSL encryption, secure servers, and trusted third-party processors to protect your information. While no system is 100% secure, we take all reasonable steps to safeguard your data.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website means you accept the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

LUXE PALACE
(Operated under The JS Trading Stores Ltd, registered in the UK)
Address: JS Trading store C/O Diamond Tax and Consulting Landmark Space,
170 Midsummer Boulevard, Milton Keynes, England, MK9 1BP, United Kingdom
Phone: 03305200725
Email: info@luxepalace.co.uk
Company Registration Number: 15906466

Support Hours: Saturday – Friday, 8 AM – 5 PM (UK Time)