Return and Refund policy

We want you to be completely satisfied with your Luxe Palace experience. If you're not happy with your purchase, we’re here to help.

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, in original packaging, and in resellable condition.
Items must not be damaged, washed, or altered.
Certain items (e.g. hygiene-related or made-to-order) may not be returnable. Please refer to individual product pages for more details.

Please contact our support team at info@luxepalace.co.uk with:

We’ll respond within 24–48 hours with return instructions and a Return Authorization Number (RMA), if eligible.

Approved returns must be sent to:

Luxe Palace
C/O Diamond Tax and Consulting
Landmark Space
170 Midsummer Boulevard
Milton Keynes, MK9 1BP
United Kingdom

⚠️ Please do not send any items without contacting us first. Unauthorized returns will not be accepted or refunded.

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.
Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

We do not currently offer direct exchanges. To order a different item, please place a new order and return the original.

If you have any questions, don’t hesitate to reach out:

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