Terms and Conditions
Last Updated: [1-09-2025]
Welcome to LUXE PALACE (“Company”, “we”, “our”, “us”), operating under The JS Trading Stores Ltd (Company Registration No. 15906466, United Kingdom). By accessing or purchasing from luxepalace.co.uk (“Service”), you agree to these Terms and Conditions. Please read carefully before using our website.
1. Introduction
These Terms of Service (“Terms”) apply to all visitors, customers, and users of our website. By using our Service, you agree to comply with these Terms, our Privacy Policy, and our Shipping & Returns Policy.
2. Eligibility
You must be at least 18 years old to use our Service. By placing an order, you confirm that all information provided is accurate, complete, and up to date.
3. Orders & Payments
- All orders are subject to availability and confirmation of payment.
- Payments are processed securely via trusted third-party payment gateways. We do not store credit/debit card details.
- Prices are shown in GBP (£) and include UK VAT where applicable.
4. Shipping & Delivery
- We ship orders across the UK and internationally (where applicable).
- Delivery times may vary but will be communicated clearly at checkout.
- Customers are responsible for providing accurate delivery details. We are not liable for delays caused by incorrect addresses or courier delays.
5. Returns, Refunds & Cancellations
We follow the UK Consumer Contracts Regulations (2013):
- Customers have the right to cancel orders within 14 days of delivery (“cooling-off period”).
- To request a return, contact us at info@luxepalace.co.uk within 14 days.
- Returned products must be unused, in original condition and packaging.
- Refunds will be issued within 14 days of receiving the returned item.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- We reserve the right to refuse returns if products are used, damaged, or not in resalable condition.
6. Promotions & Discounts
Any promotions or discounts are subject to specific terms. Misuse of discount codes may result in cancellation of orders.
7. Intellectual Property
All website content, trademarks, logos, and designs remain the property of LUXE PALACE and cannot be copied, reused, or distributed without prior written consent.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages, except as required by UK law. Our liability is limited to the amount paid for the product.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales.
Any disputes will be resolved in the UK courts.
10. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated “Effective Date.”
11. Contact Us
LUXE PALACE
Operating under The JS Trading Stores Ltd
Address: JS Trading store C/O Diamond Tax and Consulting Landmark Space, 170 Midsummer Boulevard, Milton Keynes, England, MK9 1BP, UK
Phone: 03305200725
Email: info@luxepalace.co.uk
Customer Support Hours:
Saturday – Friday, 8 AM – 5 PM (UK Time)